Effective August 5, 2026

Cancellation and Refund Policy

The time below is measured from the scheduled departure of the first affected experience in Puerto Rico local time.

Bio Bay, sunset, snorkeling, and other short experiences

• At least 48 hours before departure: full refund.
• Less than 48 hours before departure: nonrefundable.
• No-show: nonrefundable.

Single-day fishing trips

• At least 7 days before departure: full refund.
• Between 7 days and 48 hours before departure: the deposit paid at booking is nonrefundable; any additional balance already collected is refunded.
• Less than 48 hours before departure: nonrefundable.
• No-show: nonrefundable.

Multi-day or multi-experience packages

• At least 14 days before the first experience: full refund.
• Between 14 days and 7 days before the first experience: the deposit paid at booking is nonrefundable; any additional balance already collected is refunded.
• Less than 7 days before the first experience: nonrefundable.

Travel insurance is strongly encouraged for multi-day itineraries.

Pending multi-experience itineraries

If Captain Luis declines a pending itinerary because the requested schedule cannot be accommodated, the full deposit is refunded and the blocked dates are released.

Weather, safety, or operator cancellation

Captain Luis has final authority over weather, sea conditions, mechanical readiness, and safety. If Puerto Rico Sportfishing Charters cancels before departure, the guest may choose a full refund or rescheduling without an additional booking charge.

Rain forecasts alone do not automatically cancel an experience. Guests should assume the trip remains scheduled unless the captain or operator says otherwise.

Late arrivals

A late arrival may result in a shortened experience because the trip still ends at the original scheduled time. Time lost because of the guest’s late arrival is not eligible for a partial refund.

Guest-requested changes

Rescheduling is subject to captain, boat, and experience availability. A requested change is not effective until the operator confirms it. A change made inside a nonrefundable window does not automatically restore refund eligibility.

Refund timing

Approved refunds are submitted promptly to the original payment method. The customer’s bank or card issuer controls when the credit appears.

Contact

For a cancellation or schedule issue, contact 787-562-7969 and info@prsportfishing.com.